Return & Refund Policy

Reporting an Issue

If something is wrong with your order, contact us with your order number and, where relevant, photos of the item and packaging so our team can review it.

Damaged or Incorrect Items

If an item arrives damaged or is not what you ordered, contact us as soon as possible after delivery and our team will advise on next steps.

Hygiene Considerations

Hair products are personal-care items. Return eligibility for opened or worn items is determined by our team and confirmed before a return is accepted.

Refunds

Approved refunds are issued to the original payment method where possible. For Zelle or check payments, our team will arrange the refund method with you directly.

For owner review before publishing: Decide and state your return window, which items are returnable (hygiene rules commonly apply to wigs, bundles and braiding hair), who pays return shipping, restocking fees, refund method and timing, and whether wholesale orders are final sale.